Shipping Policy

For practical reference and transparency: This policy applies only to delivery addresses within the United States. Standard shipping is free for every U.S. order.

For clarity and customer reference: Orders are typically processed within 1–2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4–6 business days. The combined estimated delivery window is therefore typically 5–8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Under this customer policy: When an order ships, a shipping confirmation with tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate U.S. delivery address. Get in touch with us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

As a clear operating standard: If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@lavelamp.shop or (978)260-7358. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

To explain this requirement clearly: Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, Lava Lamp also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Contact Details
Legal business: Lava Lamp
Trading name: Lava Lamp
Support email: Support@lavelamp.shop
Customer care phone: (978)260-7358
Merchant address: 262 Washington St NE, Huntsville, Alabama, 35801, United States